Imagine you are in a situation in which a patient shows up for an appointment on the wrong date and time. She is angry and is certain that she is correct about when her appointment is supposed to be, but you have a different date and time in the schedule. What are some straegies you can use to correct this miscommunication
Make her aware that she will not be penalized, and if you can fit the patient in at the time that she is there, I would do my best to do so. Be sure to stay calm and understanding. in no way should the client feel attacked.
